Data Deletion

Deletion instructions

This website does not offer user accounts or a social media login. NovaRelay manages its own social media profiles; requests about data held by NovaRelay can be sent to the address below.

1. Request deletion

Email info@novarelay.eu with the subject “Data Deletion Request”.

Please include:

• your TikTok or Instagram username, if relevant,
• the email address you may previously have used to contact NovaRelay, and
• a short description of the data or connection you want deleted.

Never send us your TikTok, Instagram or Facebook password, an access token, a recovery code or any other login credential.

2. What happens next

We will review your request and delete data that can be associated with you, normally within 30 days. If additional information is required to identify the relevant data safely, we will contact you using the email address from your request. You will receive a confirmation when the request has been completed.

Statutory retention obligations may prevent the immediate deletion of limited records. Any such data will be restricted to the legally required purpose and deleted after the applicable retention period ends.

3. Revoke platform access

If you have authorized a NovaRelay app on a social platform, you can revoke its access in that platform's account settings. To request deletion of data already held by NovaRelay, please still send the email described above.

4. Controller

Marcus Ferl
NovaRelay
Taunusstr. 8
55411 Bingen am Rhein
Germany
Email: info@novarelay.eu

5. Further privacy information

Additional information about data processing and your rights is available in the NovaRelay Privacy Policy.